Business Service Level Agreement Template


A business service level agreement is a document which contains a detailed inventory of the services to be performed by a business for its consumers or clients. Thus, it is a contract of trust which specifies the business’s responsibilities towards the customers who frequent or patronize it. A business service level agreement must be compact and clear. Attached terms and conditions must be clearly mentioned so that there is not hidden cost or clause which may puzzle customers. It is a legally valid document and breaching it may lead to legal repercussions.

Sample Business Service Level Agreement Template:

Business Service Level Agreement

Business service level agreement number: 3947575576

Invoice number: 3296746

To whom it may concern:

This is to state that this document is a business service level agreement between ___________________ [name of the business enterprise] and the consumer. The business service level agreement is valid for a period of _______________ [mention the duration of validity]. The dates of commencement and termination of the business service level agreement are _______________ [dd/mm/yy] and _________________ [dd/mm/yy] respectively. The services which are included under the ambit of this contract are as follows:

  • Service 1: _______________________
  • Service 2: _______________________
  • Service 3: ________________________ [mention the services which shall be covered in the business service level agreement]

The services which shall not be covered by the business service level agreement:

  • Service 1: _____________________
  • Service 2: _____________________
  • Service 3: _____________________ [mention the services which shall not fall under the business service level agreement]

Signature of consumer: ____________________

Stamp and seal of business enterprise: _________________________

Category: Business Agreement Templates

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